Copyright & DMCA

We make tools. ClickandDown saves a copy of a video to your own computer; ClickandSend moves a file from one machine to another; ClickandStream shows a live picture to people you invite. A general-purpose tool can be used well or badly, and the responsibility for which of those happens sits with the person using it.

There are plenty of legitimate reasons to save a copy of a video: it is your own upload, you licensed the footage, the licence permits offline use, you are a journalist or researcher keeping a record, you need it for accessibility, or the law where you live allows a private copy. There are also uses that are not legitimate, and we do not endorse them.

Using our software to copy or share material you have no right to is a breach of our licence agreement, and it may also break the law where you live. We say the same thing in the licence agreement itself, in section 2.

This part is technical, but it decides what we are actually able to do about a complaint.

• We do not host anything. There is no library of media on our servers. Files go straight from the source to the user’s own computer, and in ClickandSend directly between two machines. There is no copy on our side to take down.
• We do not index or search other people’s content. The Discover feature searches royalty-free libraries that publish their own search APIs, nothing else.
• We do not break protection. Our software does not decrypt DRM or circumvent access controls. It handles material that is already served openly to the browser.
• We do not upload or redistribute. Nothing is published, shared or made public by the software.

So when a rights holder asks us to remove a file, the honest answer is that we have no file to remove. We would rather say that than perform a takedown process that removes nothing.

Within what is genuinely in our hands, we will:

• remove anything infringing that we do publish — a blog post, an image on this site, a user review;
• terminate the account and licence of a customer who repeatedly uses our software to infringe, once we have a credible basis for it;
• answer questions from a rights holder about how the software works, in plain terms, so you can decide what to do next;
• cooperate with a lawful order from a competent authority.

What we will not do is disable a paying customer’s licence on an unsupported accusation. If you tell us a specific account is infringing, we will want to understand the basis before acting — not to be difficult, but because getting that wrong harms someone who has done nothing.

Write to legal@clickanddown.com and include:

• your name, organisation and contact details;
• the work you hold rights in, and enough detail to identify it;
• what you believe we are publishing or doing that infringes it — the exact URL if it is on this site;
• a statement that you believe in good faith that the use is not authorised;
• a statement that the information is accurate and that you are the rights holder or authorised to act for them.

We aim to respond within 5 business days. If the complaint concerns content we publish, we will usually remove it first and discuss afterwards.

If we removed something of yours and you believe that was a mistake, write to the same address with your reasons. We will look again and restore it if we got it wrong.

You are responsible for what you download and what you send. Before saving a copy, the practical question is simple: do you have the right to have it? If the answer is no, our software is not the right tool for what you are about to do.

Our licence agreement forbids using the software to infringe. Persistent, deliberate infringement is grounds for us to terminate a licence without a refund.

If you are unsure whether a particular use is allowed, we cannot advise you — we are not lawyers and the answer depends on where you are and what you have agreed to. A rights holder or a lawyer can tell you.