Data deletion instructions
This page explains how to delete the data CLICKandDOWN holds about you, including the social media account data that ClickandShare stores when you connect a Facebook, Instagram, YouTube, TikTok or LinkedIn channel. You do not need to contact us to do any of the steps in options 1 and 2. Last updated: 31 October 2026.
Disconnect a single channel
- Open app.clickanddown.com and sign in.
- Go to Channels.
- Choose the channel and click Disconnect.
The access token for that channel is deleted immediately. Posts you already published stay on the platform (we do not delete content from your social accounts); the copies, drafts and statistics ClickandShare kept for that channel are deleted within 30 days.
You can also revoke ClickandShare's access from the platform itself: Facebook/Instagram → Settings → Apps and Websites; TikTok → Settings → Security → Apps; YouTube → Google Account → Security → Third-party access; LinkedIn → Settings → Data privacy → Permitted services. Revoking there has the same effect on our side the next time we try to use the token.
Delete your whole account
- Sign in at clickanddown.com and open your Dashboard.
- Scroll to Delete account, type the confirmation word and confirm.
This deletes your CLICKandDOWN account and, because ClickandShare uses the same account, every ClickandShare workspace you own: connected channels and their tokens, scheduled and draft posts, uploaded media, inbox items, insights and your start page. Workspaces where you are only a member keep their data; you are removed from them.
Ask us by email
If you cannot sign in, or you want a confirmation in writing, email privacy@clickanddown.com from the address on your account with the subject Data deletion request. Say whether you want one channel, one workspace or the whole account removed. We confirm within 30 days.
If you arrived here from a Facebook or Instagram "Delete your data" link, the request already includes the identifier Meta gives us; you can still write to confirm.
What is deleted, and when
| Data | Option 1 | Option 2 / 3 | Timing |
|---|---|---|---|
| Platform access / refresh tokens | That channel | All channels | Immediately |
| Channel profile (name, handle, avatar, follower count) | That channel | All | Within 30 days |
| Drafts, scheduled posts, publish logs | That channel's | All | Within 30 days |
| Uploaded media | Kept (may be used by other channels) | All | Within 30 days |
| Inbox items (comments we fetched) | That channel's | All | Within 30 days |
| Insights history | That channel's | All | Within 30 days |
| Start page | Kept | Deleted | Immediately (URL stops working) |
| Account, licences, orders | Kept | Account deleted; invoices kept as the law requires | Account immediately; backups within 35 days |
Content you published to a social platform is not removed by any of these steps — delete it on the platform if you want it gone there too.
Related: Privacy Policy — social media account data · Terms of Service