Refund & Cancellation
Last updated: 3 August 2026. When you can get your money back, how to ask, and what happens at the end of a licence term. This covers ClickandDown, ClickandStream, ClickandSend and the CLICK bundles.
Try it before you pay
Every product has a free trial, and none of them asks for a card. The trial is the honest way to find out whether the software does what you need — on your own machine, with your own files. We would much rather you used it than asked for a refund afterwards.
| Product | Free trial | Resets? |
|---|---|---|
| ClickandDown | 20 downloads | No — it is a one-time lifetime trial |
| ClickandSend | 30 transfers | No |
| ClickandStream | 5 review sessions | No |
Because these are digital goods and your licence key is generated and emailed the moment your payment clears, sales are final once delivery has happened — except in the cases below, which we treat generously.
When you get your money back
Ask within 14 days of the purchase and we will refund you in full if:
- check_circleyour licence key does not activate and our support cannot fix it;
- check_circleyou were charged twice for the same order;
- check_circleyou paid but never received a key, and we cannot find or re-issue the order;
- check_circleyou bought the wrong product or the wrong tier and have not used it — we will either move you to the right one or refund the difference, whichever you prefer;
- check_circleyou bought a bundle and one of the products in it does not work on your system, and we cannot solve it.
If something has gone wrong that is not on this list, write to us anyway. This is a list of cases where the answer is automatically yes, not a list of the only times we will listen.
When we will say no
- cancelYou changed your mind after activating the licence and using it — that is what the free trial is for.
- cancelA website changed how it works and a download stopped succeeding. We keep up with those changes, but we do not control them and cannot promise any particular site will keep working.
- cancelMore than 14 days have passed since the purchase.
- cancelThe software works but does not have a feature you hoped for. Ask us before buying — we answer honestly, including when the answer is no.
How to ask
Email support@clickanddown.com from the address you used at checkout, and include your order reference and licence key. You do not need to explain yourself at length; a sentence about what went wrong is enough.
We reply within 2 business days. Approved refunds go back to the payment method you used and usually appear within 5–10 business days, depending on your bank.
When a refund is issued, the licence is deactivated. If it was a bundle, all of the products it unlocked are deactivated together.
Terms, renewals and cancellations
Nothing renews itself. We do not store your card and there is no recurring charge, so there is no subscription to cancel. A licence simply runs for the term you bought and then stops.
| What you bought | How long it lasts | What happens at the end |
|---|---|---|
| Monthly | 30 days from purchase | It expires. Buy again whenever you want to continue. |
| Annual | 1 year from purchase | Same. |
| Bundle | The term you chose, across every product in it | Same, for all of them at once. |
When a licence expires, nothing you have already produced is taken away. Files you downloaded, files you transferred and sessions you ran are yours and stay where they are. The application returns to its trial state — and since the trial is one-time, the remaining allowance is whatever you had left before you bought.
Closing your account is separate from a refund and you can do it yourself: sign in, open your dashboard and use Delete account. It removes your history and personal data; see the Privacy Policy for exactly what goes. Deleting your account does not by itself refund an active licence — if you want both, ask for the refund first.
Your statutory rights
If you are buying as a consumer, you may have a legal right of withdrawal that is separate from this policy. Under Turkish distance-selling rules, that right does not apply to digital content delivered immediately once you have agreed to immediate delivery — which is what the checkbox at checkout is for, and why it is there rather than hidden.
Nothing in this policy takes away a right the law gives you. Where the two differ, the law wins.
Something wrong with an order?
Activation problems, a duplicate charge, a key that never arrived, or a refund request. Write to us and a person will read it.
support_agent support@clickanddown.com